KuronekoServer Games Privacy Policy

KuronekoServer sets out below how it handles information about subscribers, players and additional administrators in the game server rental service “KuronekoServer Games” (the “Service”). See the operator information for the address and person responsible for operations.

Information Collected

Depending on the features, game and server settings used, the following information is collected.

1. Account and contract information: email address, display name, account identifiers, plan, application, renewal and cancellation history, and name and address where required for billing or similar purposes.
2. Linked account information: external service identifiers, display names and other information explained when linking an account.
3. Payment information: billed amounts, payment status, transaction identifiers and refund history. Information collected directly by payment providers is explained according to the payment method used.
4. Connection and operation information: IP addresses, connection times, device and browser information, management interface activity and error information.
5. Traffic and resource usage: inbound and outbound traffic volumes, bandwidth usage, connection counts and usage of CPU, memory, storage and other resources.
6. Game server information: worlds, saves, configuration files, player identifiers and display names, join and leave history, administrative actions and access restrictions, and logs such as chat and commands recorded by games or installed software.
7. Inquiry information: contact details, inquiries, reports, attachments and response history.

In-game identifiers may include Steam IDs or UUIDs depending on the supported game. The contents of in-game logs vary with the game, installed software and their settings.

Purposes of Use

1. Account authentication, contract management and game server provision.
2. Player connections, world storage, backups and restoration.
3. Billing, payment verification and refunds.
4. Checking traffic and resource usage, detecting excessive traffic or load, and deciding on and applying speed controls, connection limits or similar measures.
5. Fault investigation and recovery, service improvements, and responses to unauthorized access, attacks and Terms violations.
6. Responding to inquiries and infringement reports, and sending important notices about maintenance, faults and contracts.
7. Legal obligations, lawful preservation requests and disputes.

Prior consent will be obtained before using personal information beyond what is necessary for these purposes, except where permitted by law.

Handling by Game Server Administrators

Depending on the game and management functions, subscribers and designated additional administrators may be able to view player display names, identifiers, IP addresses, connection history and logs such as chat. Please also consult the administrator’s own information about data they collect and use to operate their server.

Depending on game specifications and visibility settings, player names, participation status and rankings may be visible to other players or external server listings. Subscribers should check visibility settings and provide necessary information to players.

Reviewing Stored Data and Communication Contents

The operations team reviews stored data and log contents only where legally permitted and within the minimum necessary scope, such as for requested support, fault or misuse investigations, or legal compliance. Access is limited to staff who need it for their duties, and information is handled in accordance with communications confidentiality and other statutory protections.

Outsourcing, Third-Party Disclosure and Overseas Processing

Where server infrastructure, payments, authentication, email, monitoring, support or other work is outsourced, providers handle only the information needed for the purpose and are appropriately supervised. Information about external services used and their data handling can be checked through application screens, service notices or the support contact.

Personal data is not provided to third parties without consent unless permitted by law. Requests for disclosure from public authorities or rights holders are reviewed for their legal basis and necessity, and handled within lawful limits.

External services may process information outside Japan. Overseas transfers are subject to legally required information provision, consent or protective measures.

Retention and Deletion

1. Account and contract information, billing and payment records and inquiry history are retained as necessary for contract performance, accounting, support and legal obligations.
2. Worlds, saves, configuration files and backups are retained for the periods specified in service information. Post-contract retention and deletion timing are explained in advance. Backup deletion may differ from live data deletion because of retention periods or backup rotation.
3. Connection, operation and in-game logs, traffic records and resource records are retained as necessary for service provision, fault response, traffic restriction management and security. Any separately stated retention periods apply.

Information needed for legal retention duties, misuse investigations, lawful preservation requests or disputes may be preserved only within the necessary scope and period. Information no longer needed is deleted or processed so individuals cannot be identified.

Cookies and Analytics

The website and management interface may use cookies or similar technologies to maintain login sessions, support safe use and save settings. Browser settings can restrict them, but some features may become unavailable.

Where external analytics or similar tools are used, the information transmitted, purposes, recipients and user choices are explained within the Service, and legally required notices or consent procedures are provided. Some analytics do not use cookies, so disabling cookies may not stop all analytics.

Security

The Team takes measures appropriate to the information, including limiting staff access, access controls, protection of authentication information and protection of website and management interface communications, to help prevent leaks and misuse. Protection of game communications depends on the game. An overview of security measures is available through the support contact.

If a leak or similar incident occurs, the Team investigates its impact, limits further harm and works to prevent recurrence, and reports to regulators and notifies affected individuals as required by law.

Requests for Access, Correction, Deletion and Other Rights

You may request notification of purposes, access, access to third-party disclosure records, correction, deletion, suspension of use or suspension of third-party disclosure of your information. Contact support@krnk.org. The Team verifies your identity or your representative’s authority to the extent necessary and responds without undue delay in accordance with law.

If a request cannot be fulfilled, for example because the information cannot be identified or must be retained by law, the reason will be explained. For information independently managed by a subscriber, the Team may explain how to contact that subscriber where necessary.

Changes and Contact

When this Policy is revised to reflect changes in data handling or other circumstances, important changes and their effective date will be announced on the official website or by other appropriate means. Separate consent will be obtained where required by law.

For questions about this Policy or personal information, contact support@krnk.org. Report vulnerabilities through the dedicated contact. See the KuronekoServer Games Terms of Service for service conditions.

Last updated: 2026/10/19